Enotek provides one-year warranty from the date of final acceptance for its system and equipment. Within the warranty period, You can enjoy the following services provided by Enotek:
7X24h hotline support by experts from Enotek shanghai office;
7X24h WMS hotline support via VPN remote login;
Response via telephone and take remedial actions within one hour;
If the problem cannot be resolved by remote support within 8h, on-site service will be provided within 24h;
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Standard service systemPrimary
After-sales engineer: Telephone/Internet communication(40%)
SecondarySenior after-sales engineer: (software/electric control) (58%)
TertiaryProduct designer, pre-sales planner (2%)
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Tour-inspection serviceTour inspection of warehousing equipment
Maintenance & service、maintenance & service、training
Tour inspection of WMS systemWMS examination、health report and recommendations 、training
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Field serviceShort-term field service
Accompany clients to get familiar with the system operation
Long-term field serviceHelp customers with long-term operation, update and optimization of the system
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Warranty renewal serviceAfter-sales service pack (optional)
System operation support
Mechanical and electrical support
System operation support
Supply of spare parts, etc.
Help clients create ultimately efficient supply chain system with intelligent product,systematic solution, continuously
maximizing commercial value
